STATEMENT OF PURPOSE – SHRUBBERY AND RIVERVIEW SURGERIES

We are a well established General Practice working from two sites in Gravesend. Our practice population is drawn from the patients living within our practice boundary.  We work in partnership with our patients and our PPG to provide medical care for our patients.

We carry out General  Medical Services from Riverview Park Surgery, 1 Whinfell Way, Gravesend. DA12 4RX and The Shrubbery Surgery, 65a Perry Street. Gravesend. DA11 8RD

Mission statement

To Improve lives of our patients by providing outstanding medical Care in order that they Live well.

Vision

Our vision is to work in partnership with our patients and staff to provide the best Primary Care services possible working within local and national governance, guidance and regulations.

Our aims and Objectives

To provide high quality, safe, professional primary health care services to our patients with our main focus on disease prevention, promoting health and wellbeing as well as offering advice and guidance  to our patients

To treat our patients as individuals and with the same respect

To provide a safe, clean and accessible environment for our patients, staff and visitors.

To provide an ethos of openness and integrity while maintaining strict patient confidentiality

To be a learning organisation that continually improves what we offer patients by keeping abreast with new developments as well as encourage collaborative team-working through mutual support and learning from each other to improve patient care

To ensure all staff have the competency and motivation to deliver the required standards of care ensuring that all members of the team have the right skills and training to carry out their duties competently

To maintain a culture of reflection by understanding when we have got something wrong and reflect constructively on feedback to identify learning opportunities so that we continually improve our services through responsible monitoring and auditing.

To work in partnership with other agencies and professionals where appropriate in the care of our patients

To encourage our patients to communicate with us by joining our Patient Forum, talking to us, participating in surveys, and feeding back and on the services that we offer

To take care of our staff offering them support to do their jobs and to protect them against abuse

To operate on a financially sound basis.