Anima

Patient Notice – Booking Appointments

To help us manage appointments efficiently, please note the following:

• GP appointments should be requested using Anima online.
• For All Nurse and HCA appointments must be booked by calling the surgery directly

This helps ensure your request is directed to the most appropriate clinician as quickly as possible.

Thank you for your cooperation.

What is Anima?

Anima is a secure online system that links directly with your medical record to make it easier to contact the surgery and get the right care. It improves how appointments and requests are managed and helps our clinical team understand your needs more efficiently.

The online form asks a small number of relevant questions. This helps our clinical team understand your needs and ensure your request is reviewed by the most appropriate person.

You can still phone the surgery as usual, but Anima offers an alternative way to get in touch. The online form asks the same key questions our staff would ask over the phone, helping us triage your request quickly and safely.

Patients can use Anima to contact us about medical concerns, administrative requests, or general enquiries, all in one simple online process.

We are committed to meeting the needs of all patients, including those with disabilities, sensory impairments, learning difficulties, language barriers, or limited digital access.  If you need support, reasonable adjustments, or a different way to contact the surgery, please let us know. We will do our best to accommodate your needs.

Urgent and Emergency Care

In a medical emergency, call 999 or attend A&E

For urgent medical advice when the surgery is closed, contact NHS 111

Please do not use Anima for emergencies