STATEMENT OF PURPOSE – SHRUBBERY AND RIVERVIEW SURGERIES

We are a well established General Practice working from two sites in Gravesend. Our practice population is drawn from the patients living within our practice boundary.  We work in partnership with our patients and our PPG to provide medical care for our patients.

We carry out General  Medical Services from Riverview Park Surgery, 1 Whinfell Way, Gravesend. DA12 4RX and The Shrubbery Surgery, 65a Perry Street. Gravesend. DA11 8RD

Mission statement

To Improve lives of our patients by providing outstanding medical Care in order that they Live well.

Vision

Our vision is to work in partnership with our patients and staff to provide the best Primary Care services possible working within local and national governance, guidance and regulations.

Our aims and Objectives

To provide high quality, safe, professional primary health care services to our patients with our main focus on disease prevention, promoting health and wellbeing as well as offering advice and guidance  to our patients

To treat our patients as individuals and with the same respect

To provide a safe, clean and accessible environment for our patients, staff and visitors.

To provide an ethos of openness and integrity while maintaining strict patient confidentiality

To be a learning organisation that continually improves what we offer patients by keeping abreast with new developments as well as encourage collaborative team-working through mutual support and learning from each other to improve patient care

To ensure all staff have the competency and motivation to deliver the required standards of care ensuring that all members of the team have the right skills and training to carry out their duties competently

To maintain a culture of reflection by understanding when we have got something wrong and reflect constructively on feedback to identify learning opportunities so that we continually improve our services through responsible monitoring and auditing.

To work in partnership with other agencies and professionals where appropriate in the care of our patients

To encourage our patients to communicate with us by joining our Patient Forum, talking to us, participating in surveys, and feeding back and on the services that we offer

To take care of our staff offering them support to do their jobs and to protect them against abuse

To operate on a financially sound basis.

2020 Flu Clinic

Our 50-64 year old flu’s will be delivered on the 18th December.

You will receive a text or letter when our clinics will be held.

Thank You for being patient.

Flu vaccines for the 50- 64 year old age group

Please note that people in the 50-64-year old age group will not be vaccinated until December, providing there is sufficient vaccine, and no appointments will be offered for this age group until then. This is to ensure that those who are most at risk are vaccinated first.  If you are 50-64 and you are in one of the other groups which is eligible for the flu vaccination, for example you have a health condition which puts you at risk from the flu, you will be invited earlier.

FLU CLINICS FOR OVER 65’S 2020

We will be holding two flu clinics for the OVER 65’s on Saturday 5th September and Saturday 12th September 2020 at the Riverview Park Surgery.  Due to COVID 19 our clinics will be run a little differently and you may have to wait longer than usual,  but please bear with us we will be keeping you and our staff safe.

IF YOU ARE ATTENDING THE FLU CLINIC PLEASE ADHERE TO THE FOLLOWING:

For Your Safety and Ours We Ask That You Wear A Face Covering When Attending.  This Is Vital If We Are To Protect Patients And Staff. Thank You

Please see the following instructions of how to attend the flu clinics:-

If your surname is between A and H please attend between 9 -10am.
If your surname is between I and P please attend between 10-11am
If your surname is between Q and Z please attend between 11-12pm
If you are unable to attend times above please come between 12-1pm

2020 FLU VACCINE PATIENT URGENT INFORMATION FOR UNDER 65’S

YOUR SURGERY NEEDS YOUR SUPPORT

This Flu season our under 65’s AT Risk groups will be contacted in October 2020 this is due to the following:-

We are specifically writing with regards to your Quadrivalent Influenza Vaccine (split virion, inactivated) order for the 2020/21 season.Our total order will now be broken down into 3 deliveries :
Due to this there is the whole of the country  have been given a schedule of dates when our vaccines will arrive ..

We will be sending out letters to patients, when you receive this letter either try to attend weekend clinic (date will be on letter) or make an appointment to see our Practice Nurses.  BUT please make sure you bring your letter.

Other years we have held very successful early season Flu clinics but due to the staggered dates of our deliveries this year we will only be able to offer this to our over 65’s. All others will be offered clinics later.

We hope that all our Patients will support us at this time of year and have your Flu Vaccination in our surgery.  The survival of the surgery depends on YOU attending your surgery for your Flu Vaccine.

We are medically qualified to deal with any complications from vaccinations.

Dr Sewell and Partners.

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Prescription Ordering Direct

THE WAY YOU ORDER YOUR REPEAT PRESCRIPTIONS HAS CHANGED

Please be aware that the Healthera app will no longer be affiliated with the local NHS POD service after 30/9/21. 

After this date you will no longer be able to use the Healthera app to order medication via the NHS POD service. 

Prescriptions may be ordered after 30/9/21 via the NHS App (or other online service as advised by your practice.) 

Patients who do not have access to the internet may continue to call the POD telephone linewhich will be available until 31st January 2022

CALL 0300 131 1100

Between 9am and 5pm

Monday to Friday

 

 

 

 

Flu Vaccine

We are still offering our Flu vaccine to anyone over the age of 65 or on the at risk register.  Please telephone the surgery to make a appointment with our Practice Nurse.

It is recommended you should have this immunisation once a year.

IF YOU MEET THE ABOVE CRITERIA BUT HAVE CHOSEN NOT TO HAVE THE FLU VACCINATION WE NEED TO KNOW.

Please can you sign and return this disclaimer to us. Thank You

GP Online Services

We are introducing a new service to our patients called GP Online Services.

GP online services allow you to access a range of services via your computer or mobile. Once you have signed up, you will be able to:

  • book or cancel appointments online with a GP or nurse
  • renew or order repeat prescriptions online
  • view parts of your GP health record, including information about medication, allergies, vaccinations, previous illnesses and test results.

GP Online Service – Getting Started Leaflet

For more information on other online services we offer & to download the forms to register for this service please click here.

 

Publication of GP Earnings

2019/20, based on the practice accounts to 31 March 2020

All GP practices are required to declare the mean earnings (e.g. average pay) for GP’s working to deliver NHS services to patients at each practice.                                                 

                                                           

The average pay for GPs working at The Shrubbery and Riverview Park Surgery in the last financial year was £68,753 before tax and national insurance. This is for 5 full time GPs, 4 part-time GPs and 2 locums GP who worked in the practice for more than 6 months.  

Patient Participation Group

 

We are always happy to hear from patients to know how we can improve our service to you and how you perceive our surgery and staff. To help us with this, we are delighted to have established a Patient Participation Group (PPG). For more information please e-mail riverviewpark@nhs.net.  Our next meeting will be on 3rd October  2019 at the Community room in Asda Gravesend at 6pm.  All patients welcome.

Summary Care Record

The Summary care record is an electronic summary of basic information such as allergies and regular medicines so that in an emergency, doctors and nurses who have secure access can make the best care decisions for patients.

Your information will be extracted from practices such as ours and held on a central NHS databases.

With the new system, people who are treating you will be able to access those parts of your record that they are allowed to see whenever they need it to provide you with care.

A record of everyone who looks at your summary care record is kept. Notification will be sent to a nominated member of staff if your record is accessed in an unexpected setting, for example if a clinician who doesn’t usually treat you accesses your information. If it is found that access was unreasonable, we will let you know.

What do I need to do?

If you are happy to have a summary care record, you do not need to do anything. If you would like to opt out please complete a opt out form at the Shrubbery or Riverview Park Surgeries Reception.

Care Data

Information about you and the care you receive is shared, in a secure system, by healthcare staff to support your treatment and care.

The NHS uses this information to plan and improve services for all patients. They would like to link this information from all the different places where you receive care such as your GP surgery, hospital and community service to help them provide a full picture. As a result the care you received in one area can be compared against the care you received in another, so what has worked best can be seen.

Information such as your postcode and NHS number, but not your name, will be used to link your records in a secure system, so your identity is protected. Information which does not reveal your identity can then be used by others, such as researchers and those planning health services, to make sure we provide the best care possible for everyone.

How your information is used and shared is controlled by law and strict rules are in place to protect your privacy.

We need to make sure that you know this is happening and the choices you have made.

For more information please pick up a leaflet from the surgery or go to the website at www.nhs.uk/caredata