The Reception Team

The Receptionists
the reception staff are here to help you and are your link with the rest of the health care team. they have a difficult job to do with telephone calls and enquiries coming from every direction. When you telephone for medical attention the receptionist may need to ask for a few details in order to judge the urgency of your request. They have been asked to do this, but the information you give will always be treated in confidence as they are bound by the same rules of confidentiality as doctors and nurses.